Tips on Mail Order Buying

See also: Christmas Shopping Tips, Getting Things For Less, Tips_On_Buying_Clothes_For_Your_Kids.,Tips on Mail Order Buying

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Be wary of Imitations of Brand-name Products

What you see in a catalogue may look better than what you get.
If it's an unfamiliar brand, read the description carefully and study the illustration closely.
If it's a name you know, be sure you know the model number you want.

Your order will get into the system faster if you use their free phone number (usually 0800).
You will be able to ask questions about the merchandise and delivery dates if you order by phone.

Ask about the return policy before you order.
You should have the right to a full refund as long as you have not damaged the product.
Sometimes orders simply don't turn up. Under a code of practice the company is obliged to get the goods to you within 28 days.
If the mail-order company becomes insolvent before you receive the goods, you can claim against the newspaper or magazine where you saw the advertisement.

Use a credit card whenever possible. You'll have a separate record of your order, and if there's a problem, the credit card company won't require you to pay until the matter is settled, provided you notify it of the dispute.
To protect yourself in case of disagreements, keep a copy of your order, noting the date it was placed and the name of the company representative, the original advertisement, cancelled cheques or credit slips and all correspondence with the advertiser.